Why do you need helpdesk/support on your website
What will you loose if you dont have helpdesk available
The fact that Internet marketing gurus have support desks on their sites should be a good enough reason for you to have one too.
Having a support system on your site can make you look more professional.
Problems of emails : With support desk 90% of your questions are answered automatically and the rest can be taken care by you. With the problems of spam blockers there are chances that your support email might not even go through. So this is one more reason why you need to give online support through your website.
Your repeat customers will increase : It’s a known fact that it is easier to sell to a satisfied customer than to acquire a new one.
Saves time : How many times do you have to copy paste or type in the whole answer again. Why not just provide it once in your support desk ?
On your site a user can:
Submit a support ticket. Can also specify a department, ticket priority and the subject of the ticket.
Check the status of his ticket. What the last reply was on the ticket, whether the ticket is closed etc
Reopen or close ticket according to the user’s choice.
Browse through the Knowledgebase added by Admin or Operator.
View the Troubleshooters added by Admin/Operator.
Download files put up by Admin in the downloads folder.
Check the news and announcements added by Admin.
Popular Knowledgebase Topics gives users quick access to the most popular views and issues in Knowledgebase.
Note : Unanswered questions from potential customers and delays in dealing with your buyer’s problems could cause your business losses in the long run.
Get this incredible Helpdesk / support script for $9.95 Only